Right of Revocation - free return
You have the right to revoke the contract on your order at the Adenauer&Co. online shop within 14 days.
legal references: If you want ro revoke your contract you have different options to do so. Please note our cancellation policy: https://www.adenauer.com/bestellvorgang/widerrufsrecht/
We offer free returns with DHL within Germany, provided that your return is shipped with our pre-made DHL label! You can announce your return online and receive an email with all return information and a link to the DHL webiste to print your personal DHL return-label. If you want to receive all documents in a printed version, please contact us via mail with your order number and a note on which articles you plan to return.
The fastest option is to use our online shop.
The fastest option is to have a return form and the DHL return label sent to you by email directly from our shop. You can find the instruction in the following. Of course you can call, fax or mail us for your revocation as well.
Instruction for online return announcement
To receive the return form and label, all you need is the link from your order confirmation mail. You do not need a customer account.
The link is directing you to your order overview, where you can choose the option 'return'. After doing so you get another overview of your order, where you can choose how many articles and which you want to return. Confirm your choice and leave us a message if you have neccessary information, like your reasons for return.
Afterwards you receive an email from us with a link to DHL and the return form. Please check your spam, if you do not find the email within the next 10-15 minutes in your inbox. Follow the further instructions in the email to get your label. Otherwise you can request a DHL label directly here https://amsel.dpwn.net/abholportal/gw/lp/portal/wirpackens/customer/RpOrder.action?delivery=RetourenLager01 DHL will send you a label directly via mail. You can, but do not need to use your order ID as reference. If you have no access to a printer to print out the return label, you can show the QR-label at the DHL-shop. They will print it for you.
- I would like to exchange articles as part of the return
Of course, we can exchange one or more of the returned articles in another colour or size. Please place your wishes in a written way on the return form. After receiving your return we will send the requested replacements to you.
A replacement of one article with a different other one is not possible. In this case, please place a new order.
Please note, that your payment term and bill stay the same if you pay with Klarna invoice.
- Important note for returns from other countries -
If you want to return articles without our pre-made DHL-label (on your own costs) or from another country but Germany, you need to address your package to the following adress:
Adenauer & Co. Online GmbH
c/o Wir Packens GmbH
In case of a return please note the following:
The articles need to be in a condition, comparable to a condition they would be in after they were tried on in a local shop. Hence, you must not remove hangtags or other fixed parts of the articles.
If the articles are in worse condition than it could be expected after a try on, we reserve the right to demand compensation for their value. Please also note our cancellation policy.
Refund of your return credit
On the day the return is received in our warehouse, a credit will be issued after the goods have been checked. The credit amount will be automatically returned to you using the payment method you used to pay us. In the case of bank transfers, there may be a booking time of 2-3 days.